You want your Frances Austen and we want to get it to you, here is how:
Orders within the US ship via UPS. We offer ground shipping which arrives in 5-7 business days ($10 or Free with orders over $100) and 2 day shipping (at a cost of $35). Please note that we cannot guarantee delivery dates. All orders ship with delivery confirmation which can be used to track your package. We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. Standard shipping does NOT include insurance.
We want you to love what you bought as much as we love you. If for whatever reason you aren't happy with your purchase please let us know within 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To request a return, please email firstname.lastname@example.org with your order number, and one of our team members will get back to you shortly! We are a tiny team of real live humans so please be patient.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If for any reason an item does not work out for you, we gladly offer free returns within 15 days of receiving your package. To request a return, please email email@example.com with your order number, and one of our team members will get back to you shortly!
Sale items are non-returnable and non-refundable.
Return shipping is on us!
Please ensure returned garments are unworn and in good condition, or additional charges may apply.
If you would like to exchange an item, you can place a new order.
If you received a damaged or defective item, please email firstname.lastname@example.org with your order number and a photo of the garment, and we'll take care of you!
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!